IndianExpress?

After getting locked out of my online American Express account this morning, I called AmEx to fix the problem. I waited on hold 5-8 minutes, and then a woman came on the line.

"American Express, may I help you," she said in a middle-eastern accent.

I explained my problem to her, and she fixed it. As she said good-bye, she wished me a good evening.

"Does she even know what time it is?" I thought to myself. "Better yet, where is this woman?"

Then it dawned on me.

Call me crazy, but when I call American Express, I expect to speak with someone in America. Silly me.