Alaska Ed
I logged on to Alaska Airlines to check the flight status and to pre-check in for my flight to Mexico tomorrow, but the website didn't show my reservation. I decided I better get on the horn.
"Hello, Alaska Airlines?" I said.
"Yes sir. How may we help?" said the attendant.
"Well, I'm booked on a flight out tomorrow, but I can't access my reservation online," I said. "What gives?"
The attendant check my reservation and said all things were go.
"So why can't I see that online?" I asked, smelling a Thanksgiving travel rat.
"I don't know sir," said the attendant.
"Can I speak to your supervisor?" I asked.
"One moment sir," replied the attendant.
"Hello, this is Ed," I heard a voice say. "What seems to be the problem."
"Well, Ed," I said, "It's like this. I'm flying Alaska Airlines to Mexico tomorrow, but my reservation isn't showing up on your website. Can you fix that?"
"Well sir, I see your reservation in the system, I don't know why you can't view it online," said Ed.
"So what are you going to do about it?" I asked.
"Well I can't do anything about it," said Ed.
"That's it?" I asked. "That's unacceptable."
"Sir, I don't know what you want me to do. I can't fix the problem," said Ed.
"Well, can you at least email me my current itinerary so I have something from Alsak Airlines that says I'm booked?" I said.
"Yes," said Ed, seemingly wondering why he didn't think of that.
"And what happens when I get to the airport tomorrow to check in and they can't find my reservation, either?" I asked.
"Sir, your reservation is fine," said Ed.
"Ed, can I talk to your supervisor?" I asked.
Ed said, "I am the supervisor."
"Everyone has a boss," I replied. "And I want to talk to yours."
"Well sir," said Ed. "My boss is in Seattle and that office is closed."
"The Seattle office of Alaska Airlines is closed at 4:41 p.m. PST on a Friday?" I countered.
"Well, that's the corporate office and I'm sure we couldn't get through to him," said Ed.
"Can you please tell me your last name, Ed?" I asked.
"I can't tell you," said Ed. "For security reasons."
"So when I submit a comment to Alaska Airlines regarding the service I received today, how should I identify you?" I asked.
"I'm Ed from the Phoenix office," said Ed. "It's a small office."
"Well, Ed," I said. "I think it's about to get smaller."
"Hello, Alaska Airlines?" I said.
"Yes sir. How may we help?" said the attendant.
"Well, I'm booked on a flight out tomorrow, but I can't access my reservation online," I said. "What gives?"
The attendant check my reservation and said all things were go.
"So why can't I see that online?" I asked, smelling a Thanksgiving travel rat.
"I don't know sir," said the attendant.
"Can I speak to your supervisor?" I asked.
"One moment sir," replied the attendant.
"Hello, this is Ed," I heard a voice say. "What seems to be the problem."
"Well, Ed," I said, "It's like this. I'm flying Alaska Airlines to Mexico tomorrow, but my reservation isn't showing up on your website. Can you fix that?"
"Well sir, I see your reservation in the system, I don't know why you can't view it online," said Ed.
"So what are you going to do about it?" I asked.
"Well I can't do anything about it," said Ed.
"That's it?" I asked. "That's unacceptable."
"Sir, I don't know what you want me to do. I can't fix the problem," said Ed.
"Well, can you at least email me my current itinerary so I have something from Alsak Airlines that says I'm booked?" I said.
"Yes," said Ed, seemingly wondering why he didn't think of that.
"And what happens when I get to the airport tomorrow to check in and they can't find my reservation, either?" I asked.
"Sir, your reservation is fine," said Ed.
"Ed, can I talk to your supervisor?" I asked.
Ed said, "I am the supervisor."
"Everyone has a boss," I replied. "And I want to talk to yours."
"Well sir," said Ed. "My boss is in Seattle and that office is closed."
"The Seattle office of Alaska Airlines is closed at 4:41 p.m. PST on a Friday?" I countered.
"Well, that's the corporate office and I'm sure we couldn't get through to him," said Ed.
"Can you please tell me your last name, Ed?" I asked.
"I can't tell you," said Ed. "For security reasons."
"So when I submit a comment to Alaska Airlines regarding the service I received today, how should I identify you?" I asked.
"I'm Ed from the Phoenix office," said Ed. "It's a small office."
"Well, Ed," I said. "I think it's about to get smaller."
posted by Leroy at
4:57 PM
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